Refund and Cancellation Policy
What happens to your money when a request is cancelled or declined.
01 Plan requests before approval
When you request a plan, the amount is taken from your available wallet balance and held while the Company reviews the request. You can cancel a request that is still waiting for approval, and the full amount returns to your wallet at once. If the Company does not approve a request, the full amount also returns to your wallet.
02 Active plans
After a plan is activated it runs for its stated term. The original amount is not returned when the plan matures and is not refundable once the plan has been approved; only the monthly profit described in the plan terms is paid. The platform does not provide an early-exit option for an active plan.
03 Deposits
A deposit is credited only after the Company confirms the payment. Cryptocurrency transfers are generally irreversible, and funds sent to a wrong address or network may be unrecoverable. A deposit that is not approved is not credited. To ask about an approved deposit, write to contact@growonetrade.com; the Company will review each request in line with applicable law.
04 Withdrawals
A withdrawal request can be cancelled by you while it is still waiting for approval, and if the Company rejects a request the amount returns to your wallet. Once a withdrawal has been paid out it cannot be reversed. Any fee is applied as set by the Company at the time of the request.
05 Wallet-to-wallet transfers
A completed transfer to another member is final. Check the recipient’s username before you send.
06 Contact
Questions about refunds or cancellations: contact@growonetrade.com.